State Farm® Insurance Agent Tony Milam

"Apparently, “No” Is Not an Acceptable Answer at This Agency

I am writing on behalf of my husband after an absolutely infuriating experience with Tony Milam’s State Farm agency. The lack of professionalism, transparency, and basic respect for customers has been astonishing.

My husband has told this agency dozens upon dozens of times that we will NOT attend an in-person meeting. Yet the requests have continued relentlessly.

How many times must a customer say NO before an insurance agent respects their decision?

We have legitimate personal reasons for declining, none of which we should have to disclose or justify. We are paying customers, not employees obligated to attend meetings at an agent’s convenience. Our questions could easily have been addressed by telephone or email.

Since July, our insurance costs have increased approximately $200, yet rather than receiving a straightforward explanation, we have repeatedly been pushed toward an appointment we’ve already declined countless times.

To make matters worse, we received condescending remarks implying that declining a meeting meant we weren’t taking the protection of our home, finances, and future seriously.

The audacity of lecturing customers about their priorities because they refuse an appointment is astounding. You do not know our circumstances, responsibilities, or what matters most to our family. Nor are you entitled to that information.

Eventually, we had enough and switched back to GEICO. My husband explicitly instructed the agency to cancel our State Farm policy and informed them that we had obtained coverage elsewhere.

Despite that request, we continued receiving emails about failed attempts to charge his payment card. It became so ridiculous that my husband actually went to the bank and canceled his card to prevent further attempted payments.

Imagine having to involve your bank because an insurance agency continues attempting payments after you’ve requested cancellation! We still have not received a satisfactory explanation of the cancellation status or continued billing attempts.

My husband and I intend to file formal complaints with State Farm corporate, the Better Business Bureau, and the Delaware Department of Insurance. The repeated unwanted meeting requests, unexplained premium increases, and continued payment attempts following our cancellation request warrant formal review.

What should have been a simple insurance relationship became an exhausting ordeal. We should not have to repeatedly defend our decisions, disclose our private circumstances, or fight for straightforward answers about our own policies.

We were customers, not captives.

If this is how this agency treats customers who establish boundaries and ultimately take their business elsewhere, I strongly encourage prospective customers to reconsider.

One star is generous."

"Jackson was very pleasant and helpful!"

"Exceptional service from Jackson Berger. He was able to insure my motorcycle with ease. Thank you."

"A simple phone call is all I do and entire team jumps into action. Jackson is my to go guy❤. Any problem,any request and question is answered and explained with my needs at the center. Genuine people helpers."

"Very nice and helpful."

"WOW.....great group to work with and provide a great rate for our vehicles. LIKE A GOOD NEIGHBOR!!!"

"Jackson Berger helped me with a policy change today. He was very thorough and couldn't have explained things better! Friendly and professional. To date, State Farm has been the best company we have had insurance with. Thank you Jackson!
Joe"

"Jackson it was pleasure doing business with you. You made me feel very comfortable. You are that person everyone should want to a conversation with. Thank you."

"I have been with Tony Milan State Farm Agency for nearly five years. They are very quick to respond, courteous & accommodating. My wife called last month with a claim on our homeowner policy. It was resolved within hours and a check issued in 24 hours. I wouldn't change agencies even for a lower rate. Five Stars is an not a high enough rating."

"Jackson Berger handled the transaction quickly and easily!"

"Great company. April was my point of contact for a long time. She has moved on and now Max is my new POC. He's polite, respectful and helpful. What more could you ask for in a insurance company."

"Max is the best, very helpful"

"Jackson was polite and engaging. I appreciate the local service State Farm provides. I recommend contacting him for insurance."

"I have been working with Max, he's been great. Professional, effective communicator and pleasant to speak with."

"We are new to Delaware and Jackson has been great in helping us with homeowners and car insurance."

"I switched my Homeowners and car insurance from Progressive to State Farm. Jackson Berger was the agent that guided me through the process. He answered every question I had. After our initial conversation, we set a time after the to discuss this matter further. Jackson was very prompt and called me exactly when he said he would. Very professional. I would have no concerns recomending Jackson to anybody that was shopping for insurance."

"I really appreciate the service I received from Jackson. I feel comfortable referring others to this office."

"Absolute professional and gentleman. So nice to deal with a real human being!"

"Amazing fast service, super helpful during move to a new state! Jackson is great to work with, super responsive and knowledgeable."

"I cannot say enough great things about my experience with State Farm, especially my account manager, Candace Morgan. She has been an absolute blessing to my family.

I’ve needed her assistance on three separate occasions, and each time she responded with professionalism, urgency, and genuine care. She took the time to listen to my concerns, answered every question thoroughly, and made what could have been a stressful process feel seamless.

Candace helped me make the switch from an insurance company that wasn’t providing the level of service my family needed, and I couldn’t be happier with that decision. Her efficiency, knowledge, and commitment to helping her clients truly set her apart.

Exceptional customer service is becoming harder to find, but Candace reminded me what it looks like when someone genuinely cares about the people they serve. She didn’t just help me with my insurance, she made a real difference for my family. State Farm is fortunate to have someone like her representing the company. Thank you, Candace, for going above and beyond!"

"They're great at providing insurance services but with human side. You get calls, they remember who you are and try to help with any issues you may have. If you're in the area I highly recommend going to visit Tony and his team!"

"I just dealt with Jackson Berger at Tony's office and he did a stellar job. I cannot say enough about the quality of professionalism, humor and seamless process that Jackson served up. Thank you, Rick"

"Jackson was very helpful and set uop insurance for my golf cart the same day."

"It has been an absolute pleasure dealing with Jackson. He has been 100 per cent helpful ang knowledgeable and patient in taking care of our needs. TNX again Jackson"

"Jackson is always a great help!"